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What Medicare Does and Does Not Pay For

Medicare covers short skilled nursing stays, home health and hospice. It does not pay for assisted living or custodial care, in any state.

HomeCosts & PayingWhat Medicare Does and Does Not Pay For
Short answer

Medicare does not pay for assisted living, memory care, or long-term custodial care anywhere in the country. It covers limited skilled nursing facility stays after a qualifying hospital admission, intermittent skilled home health, and hospice.

What Medicare covers

  • Skilled nursing facility care after a qualifying inpatient hospital stay, for a limited period, when skilled care is needed daily. This is rehabilitation, not long-term placement.
  • Home health that is intermittent and skilled — nursing visits, physical, occupational or speech therapy. Not a caregiver who stays with your parent.
  • Hospice — the hospice team, medications related to the terminal diagnosis, and equipment. Not room and board in a facility.
The observation status trap. A Medicare skilled nursing benefit requires a qualifying inpatient hospital admission. Time spent under “observation status” does not count, even if your parent slept two nights in a hospital bed. Ask the hospital directly whether your parent is admitted as an inpatient or under observation, and ask in writing.
What senior care costs. NC's statewide median is $6,496/month for assisted living, per the 2025 CareScout Cost of Care Survey (formerly the Genworth Cost of Care Survey). No metro-specific or memory-care figure is published. Read the full explanation →

Questions families ask

If I report a concern to the Ombudsman, will the facility retaliate against my family member?

Retaliation against a resident for raising a concern is prohibited, and it is precisely one of the core rights the Ombudsman Program exists to protect -- residents have the right to voice grievances without fear of discrimination or reprisal. If a family is worried about retaliation, they can discuss this concern directly with the regional Ombudsman office, which is experienced in navigating these situations carefully and, per the program's consent rule, will only act with the resident's permission.

Can a family member request an Ombudsman visit on behalf of a resident who has dementia and can't request one themselves?

Yes, families can contact the regional Ombudsman office to raise a concern on behalf of a resident who lacks capacity to request help directly, but the program's consent-based approach means the ombudsman will still work to understand and honor the resident's own wishes to the extent possible, and may involve a legal representative or guardian where one exists. Contact the appropriate regional office -- Central Pines (1-800-310-9777) for most of the Triangle, or Kerr-Tar (1-866-506-6223) for Franklin County -- to discuss the specific situation.

How do I report suspected elder abuse or neglect in Wake County?

Contact Wake County Human Services Adult Protective Services at 919-212-7264 (fax 919-212-7354) to report suspected abuse, neglect, or exploitation of an older or disabled adult. If the person is in immediate danger, call 911 first.

Is there one statewide Adult Protective Services hotline for North Carolina, or does it vary by county?

North Carolina does not have a single centralized statewide APS hotline -- Adult Protective Services is administered by each county's Department of Social Services under state oversight from NCDHHS's Division of Social Services. This means Wake, Durham, Orange, Johnston, Chatham, Franklin, and Harnett counties each have their own separate DSS Adult Services intake line, and reports should go to the specific county where the adult resides.

What is the phone number for Adult Protective Services in Durham County?

Because NC Adult Protective Services is administered separately by each county's Department of Social Services, families should contact Durham County DSS directly for its specific Adult Services intake number rather than relying on Wake County's number, which only covers Wake County residents. If the situation involves immediate danger, call 911.

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