Question 1

What's the difference between reporting a licensing problem and reporting resident abuse at a facility in Clayton?

Accepted Answer

A licensing problem (unsafe conditions, inadequate staffing, rule violations) is reported to DHSR's Complaint Intake Unit at 1-800-624-3004 or 919-855-4500, which can investigate and cite the facility under Chapter 131D. Suspected abuse, neglect, or exploitation of a specific resident is reported to Johnston County's Adult Protective Services through the county Department of Social Services, since APS in NC is administered county-by-county, not through a single state hotline.

Question 2

Does a Special Care Unit disclosure requirement apply to every dementia unit in the Triangle, or only some facilities?

Accepted Answer

The Special Care Unit disclosure requirement under G.S. 131D-8 applies to any licensed adult care home that operates, markets, or advertises a distinct unit or program for residents with Alzheimer's disease or a related dementia (or mental health/developmental disability population); a facility that simply serves individual residents with dementia within its general population without designating a special unit is not required to file the SCU disclosure. This distinction is why some Triangle memory-care marketing language should prompt families to specifically ask whether an SCU disclosure has been filed.

Question 3

Are adult care home license fees and penalties the same for a small facility in Zebulon as a large one in North Hills?

Accepted Answer

No — while both are licensed under the same single 'adult care home' category, DHSR's fee schedule and civil penalty tiers differ by bed count, generally distinguishing facilities with 9 or fewer beds from those with 10 or more. This is a difference in fee/penalty structure within one license type, not a separate license classification.

Question 4

How do I verify licensing for a continuing-care retirement community near Fearrington Village in Pittsboro?

Accepted Answer

The assisted living and skilled nursing components of a continuing-care retirement community (CCRC) are each separately licensed and searchable through DHSR's Regulated Facilities search (info.ncdhhs.gov/dhsr/facilities/search.asp) — the adult care home portion under Chapter 131D/10A NCAC 13F and any nursing facility portion under the separate nursing home licensure framework — while the independent-living housing itself is not a DHSR-licensed health care facility.

Memory Care in your area

Three things worth knowing first

Verified memory care across the region

Memory Care by city

Memory Care in Raleigh

Memory Care in Cary

Memory Care in Apex

Memory Care in Garner

Memory Care in Wake Forest

Memory Care in Holly Springs

Memory Care in Fuquay-Varina

Memory Care in Morrisville

Memory Care in Knightdale

Memory Care in Rolesville

Memory Care in Wendell

Memory Care in Zebulon

Memory Care in Durham

Memory Care in Chapel Hill

Memory Care in Carrboro

Memory Care in Hillsborough

Memory Care in Clayton

Memory Care in Smithfield

Memory Care in Selma

Memory Care in Four Oaks

Memory Care in Benson

Memory Care in Louisburg

Memory Care in Youngsville

Memory Care in Franklinton

Memory Care in Pittsboro

Memory Care in Siler City

Memory Care in Lillington

Memory Care in Angier

Memory Care in Dunn

Memory Care in Kenly

Memory Care in Princeton

Memory Care in Pine Level

Memory Care in Bunn

Memory Care in Goldston

Memory Care in Coats

Memory Care in Erwin

Questions families ask

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