Question 1

Where do I file a complaint about care quality at an adult care home in Apex?

Accepted Answer

Complaints about a licensed adult care home or family care home anywhere in North Carolina, including Apex, go to DHSR's Complaint Intake Unit at 1-800-624-3004 (in-state) or 919-855-4500, staffed weekdays 9:00 a.m.–12:00 p.m. and 1:00 p.m.–4:00 p.m. except holidays. DHSR's Complaint Intake Unit often forwards complaints about specific resident conditions to the local county Department of Social Services for investigation, since Adult Protective Services in NC is county-administered.

Question 2

What are DHSR's complaint line hours, and does it cover a facility in Fuquay-Varina?

Accepted Answer

DHSR's Complaint Intake and Health Care Personnel Investigations Section can be reached at 1-800-624-3004 (in North Carolina) or 919-855-4500, weekdays from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., excluding state holidays. This line covers complaints about any DHSR-regulated facility statewide, including licensed adult care homes, family care homes, and nursing homes in southern Wake County towns like Fuquay-Varina.

Question 3

Is there a five-star rating system for assisted living communities in North Carolina like there is for nursing homes?

Accepted Answer

No. The federal CMS Five-Star Quality Rating System (via Medicare Care Compare) only applies to nursing homes, not to adult care homes or family care homes. Instead, DHSR's Adult Care Licensure Section maintains its own 'Facility Inspections, Ratings and Penalties' search tool (info.ncdhhs.gov/dhsr/acls/star/search.asp), which provides a state-specific, compliance-history-based star rating along with raw inspection reports and penalty records, but it is not standardized against other states.

Question 4

How do I look up whether an assisted living community in Chapel Hill has had recent violations or fines?

Accepted Answer

DHSR's Adult Care Home Facility Inspections, Ratings and Penalties search (info.ncdhhs.gov/dhsr/acls/star/search.asp) lets you search by facility name or county (Orange County, for Chapel Hill) to view a compliance-based star rating, inspection reports and corrective action plans, and any penalties assessed within the last 36 months. This is a different, NC-specific tool from the DHSR Regulated Facilities search, which only confirms basic licensing and contact information.

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