Question 1

How much advance notice does Duke University Hospital have to give before discharging my father?

Accepted Answer

Hospitals, including Duke University Hospital and Duke Regional, are required to give written discharge planning notice, but there is no fixed statutory number of days — in practice discharge can move quickly once the medical team determines a patient is stable, sometimes within 24-48 hours. You have the right to request a copy of the discharge plan and to ask the case manager for time to evaluate rehab or home-care options before signing off. If you believe discharge is premature, you can formally appeal (see the Medicare discharge appeal process) rather than simply refusing to leave.

Question 2

Can the UNC REX case manager promise my mother a bed at a specific rehab facility?

Accepted Answer

No — hospital case managers at UNC REX (or any Triangle hospital) can provide a list of nearby skilled nursing facilities with open beds and help submit referrals, but they cannot guarantee placement at any specific facility, since bed availability and admission decisions belong to the receiving facility. They also cannot promise a particular length of stay or that Medicare will approve ongoing coverage once your mother is there. Ask the case manager for several options in writing and independently check each facility's CMS Five-Star rating on Medicare Care Compare before agreeing to a placement made under time pressure.

Question 3

How do I appeal a discharge I think is happening too soon from a Raleigh-Durham hospital?

Accepted Answer

Every Medicare inpatient at a Triangle hospital — WakeMed, Duke, UNC REX, or UNC Health Johnston — receives a written 'Important Message from Medicare' notice near admission and again before discharge explaining appeal rights; you can request a fast appeal by contacting the Beneficiary and Family-Centered Care Quality Improvement Organization (QIO) listed on that notice before your family member leaves the hospital. Filing the appeal by the deadline on the notice pauses discharge and financial liability while the QIO reviews the case, typically within a day or two. Ask the hospital's patient advocate or case manager for a copy of the notice if you don't have it, since the appeal number and deadline are printed on that specific document.

Question 4

How do I choose a rehab facility quickly when Duke Regional says my husband is being discharged tomorrow?

Accepted Answer

Ask the Duke Regional case manager for a written list of nearby skilled nursing facilities with current bed availability, then cross-check each one's CMS Five-Star Quality Rating on Medicare Care Compare (cms.gov) for staffing levels and recent health inspection results before agreeing. If time allows even a same-day phone call or visit, ask the receiving facility directly about rehab therapy hours per day and physician coverage, since these vary significantly between facilities even within the same star rating. If none of the offered options meet a minimum standard, you can request an appeal to extend the discharge timeline while you evaluate further.

Provider	Based in	Address	County
Brookdale North Raleigh	Raleigh	1200 Carlos Drive, 27609	Wake
Atria Oakridge	Raleigh	10810 Sandy Oak Ln, 27614	Wake
Springmoor	Raleigh	1500 Sawmill Road, 27615	Wake
The Cardinal at North Hills	Raleigh	4030 Cardinal at North Hills Street, 27609	Wake
Magnolia Glen	Raleigh	5301 Creedmoor Road, 27612	Wake
Glenaire	Cary	4000 Glenaire Circle, 27511	Wake

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