Either — DHSR's Complaint Intake Unit (1-800-624-3004 or 919-855-4500) accepts complaints about licensed facilities and often forwards conditions-of-care concerns to the local county DSS, while Wake County's Adult Protective Services (919-212-7264) directly investigates suspected abuse, neglect, or exploitation of an individual resident. If someone is in immediate danger, call 911 first.
What this means in practice
Morrisville sits between Raleigh and Durham near RDU International Airport and Research Triangle Park, and its residents fall under Wake County for APS purposes even though the town borders Durham County — a detail that matters because Adult Protective Services in North Carolina is administered at the county level with no single statewide hotline. A neglect concern at a Morrisville facility can be reported to DHSR's statewide complaint line, which investigates licensing violations and may route the matter to Wake County DSS for a resident-specific investigation, or directly to Wake County Adult Protective Services at 919-212-7264. Families don't need to determine the 'correct' agency before calling; reporting to either starts the process, and the agencies coordinate with each other on facility-based complaints.
Related questions
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